Install and Launch Pillar Zoom App

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This article covers how individual Users download and leverage the Pillar/Zoom app. Meet your new AI interview co-pilot!

Role

All users

Installation

To use Pillar on Zoom, you must link your Zoom account.

  1. Go to Pillar.hr/zoom and navigate to your organization.
  2. Click Add to Zoom.
  3. You will be redirected to Zoom to complete the installation.

Starting the Pillar Recording

Pillar allows you to capture any of your meetings for coaching and analysis. To begin recording a meeting as a Pillar interview, follow these instructions:

  1. From a Zoom meeting, click Apps at the bottom of the window.
  2. Open the Pillar app.
  3. To capture the meeting as a Pillar interview, click Start Interview.
  4. Select a role and a candidate.
  5. Click Start Interview.

Here's a quick video demonstrating the above steps:

Within the Pillar app, you will be redirected to the agenda for the meeting. In the top left corner of the Zoom window, a Live on Pillar banner will appear, indicating the meeting is being captured. After the meeting ends, a recording and insights will be available in Pillar.

Guided Conversation

Pillar suggests core competencies to cover with your candidates. As you interview, check off core competencies to help guide your conversation and ensure a consistent interview process.

  1. Join a meeting scheduled via Pillar or begin capturing a meeting.
  2. If you have not already, click Apps at the bottom of the Zoom window and open the Pillar app.
  3. In the meeting agenda, there will be a list of core competencies. Each core competency should be evaluated with the candidate during your conversation. To indicate that a core competency has been discussed, select the item to check it off.

Capture Highlights

Leave notetaking behind. Pillar allows interviewers to capture any moment of an interview as a highlight. At the end of the interview, all the highlights will be extracted into shareable videos to help guide your decision-making. To create a highlight from within an interview:

  1. Join a meeting scheduled via Pillar or begin capturing a meeting.
  2. If you have not already, click Apps at the bottom of the Zoom window and open the Pillar app.
  3. At the bottom of the Pillar app window, click Create Highlight.
  4. (Optional) Enter a title and label the highlight with one or more core competencies.
  5. Click Submit.

A Highlight Captured toast message will appear to confirm your actions. Shortly after the meeting ends, all of the highlights created during the meeting will be available on Pillar.

Accessing Pillar Through Your Zoom Desktop App

You can access the Pillar app from the zoom desktop app, the apps can be located in the top right hand corner.

Once you click the apps tab in the top right-hand corner, you will see all of the Zoom apps, including Pillar.

If you click Pillar, you will be able to view your account.

Uninstallation

Log in to your Zoom account and navigate to the Zoom App Marketplace.

Click Manage > Installed Apps or search for the Pillar app.

‍Next to the Pillar app, click Uninstall.

Troubleshooting

My highlights are not being created.

When you click Create Highlight, please ensure that somebody is talking. Behind the scenes, Pillar is looking for the current speaker to extract what was being said at the time of capture.


I see a "Get Pillar" button when I open the app.

If you see the following message, it means your organization is not using Pillar:

"Want interviews that sparkle? Get Pillar ✨"


When I open the app, I see a "Contact Support" button
If you see the following message, your organization is using Pillar, but they must add you as a user before you can use the Zoom app. Contact our team for further help!

"Your company is using Pillar, but you have not been invited yet."


The app is not working.

If the app is not working or acting strangely, please try to refresh it. Inside the Pillar app, you can simply right-click and click "Reload" as you would on a web page.

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