Waiting for an agreement with Pillar to be executed? Here are steps you can take NOW to ensure a smooth & expedited onboarding!
Role
Owner/Admin
Identify & Engage Your Administrators
Most Pillar integrations are pretty simple. However, the #1 cause of delays during the onboarding/implementation phase is delayed access to a customer’s platform administrators for integrations with your:
- Applicant Tracking System (ATS)
- Conferencing tool (Zoom/Teams, etc.)
- Single Sign-on (SSO)
- Scheduling tool (Calendly, etc.)
If Pillar integrates with any of the above, we suggest you engage with the appropriate internal admins sooner rather than later. Whether formally submitting requests for resources or simply getting on their radar, the importance can’t be overstated.
Identify a Preview/Launch Team
While we can support almost any rollout, many new customers prefer to do so in stages. The goal is to develop a Preview team of “super users” who serve as internal advocates who, along with Pillar, can assist in training and adoption across the organization. These preview teams often include:
- Drivers of the initial initiative
- TA/Recruiter Teams
- Teams with high-volume, evergreen hiring needs (e.g., Sales, engineering, etc.)
Whitelist Pillar’s Email Domain
An engagement with Pillar generally includes a series of automated email notifications to both interviewers and candidates at various stages of the interview process. Occasionally, these are initially blocked by a new customer’s spam filters. To get ahead of it, feel free to share the following information with your email Administrator in advance:
"Pillar’s emails are sent from SendGrid from the authenticated domain em7103.pillar.hr and the dedicated IP address 159.183.157.38"
Begin Socializing Key Concepts
If it hasn’t occurred already, begin socializing the idea of Pillar, interview intelligence, and recording of interviews (if applicable). The sooner relevant teams, stakeholders, and leadership members become familiar with Pillar, the better.
Organize/Prepare Interview Guides
Pillar’s “co-pilot” sits alongside your interviewer during interviews. It contains the predetermined list of questions and topics to be covered. It also provides the ability to score a candidate in real time. Our team may be able to upload your scorecards/interview guides for you (JSON or CSV files), saving you considerable time and effort of doing so manually.