For Pillar to do its thing, we must ensure it's live on your interviews. There are several ways to schedule interviews and ensure that Pillar will be present as your interview copilot.
No matter how you schedule your Pillar interviews, a few things will happen:
- Candidates will receive notice that they will be recorded on Pillar.
- Candidates will receive a calendar invite with a Zoom link for the interview.
- Interviewers will receive a calendar invite with a Zoom link for the interview, their interview prep email, and interview recap email from Pillar.
Role
Admin/User
ATS Integration
Integrating with your ATS is the easiest way to ensure Pillar joins the right calls. Pillar will automatically join all meetings scheduled through your ATS.
Notetaker
Notetaker is the easiest and most streamlined method for scheduling interviews with Pillar. By adding the email address notetaker@pillar.hr as an invitee to your interviews, Pillar will automatically be notified and will schedule the interview within the Pillar user interface. Further, it also knows how to attend, record, and transcribe the call and collect any scoring that may occur.
Calendly Integration
Pillar can also integrate with Calendly Pro. With this integration, you can create a meeting type that automatically includes Pillar on the calls.
The Calendly integration does need some assistance on the back end. If you would like to connect this, please submit a Support ticket.
Schedule through Pillar
Finally, you can schedule Pillar calls directly through Pillar!
Schedule through the interview page or by clicking the purple Schedule Interview button, which is always in the top right corner of Pillar.
Schedule an interview by filling out the form. For Pillar to join an interview, it needs to know:
- Who the candidate is and what job they're interviewing for, so you can find them in the right place in Pillar
- The candidate's email, date, and time to send a calendar invite
If you are having trouble scheduling interviews, please note that:
- The Zoom account administrator must authorize Pillar before Pillar can schedule interviews on Zoom
- One of the “Interviewers” must use an email address associated with a valid Zoom user in your account
Troubleshooting
Please note that the Zoom account administrator must authorize Pillar before Pillar can schedule interviews on Zoom. If Zoom has not been authorized yet, please see: Manage the Pillar / Zoom Integration
I cannot schedule interviews.
Ensure one of the interviewers' email addresses belongs to a paid Zoom user in your organization.
I am hosting an interview, but do not see the Live on Custom Streaming Service banner.
Verify that your Zoom user is on the Zoom Pro plan or higher.
The meeting is over, but I cannot watch the interview or see my analytics
Please wait a few minutes and try again. Our intelligence is most likely running behind the scenes. Submit a Support ticket if the issue persists after 15-20 minutes.